General Ticket Information

• A ticket (including paper and electronic equivalents) is a revocable license subject to termination and which may be revoked at the sole discretion of the Appell Center.
• All attendees must have a ticket, regardless of age, and tickets are valid only for the event, date, time and seat indicated.
• When ordering online, please complete all requested information. Completing the transaction information allows for efficient and prompt processing and email communications.
• Please check all tickets to ensure you have the correct performance, date and time.
• Ticket holder voluntarily assumes all risks and danger incidental to the event for which this ticket is issued whether occurring prior to, during or after same, including, but not limited to, contracting, and/or spreading the COVID-19 virus, and agrees that the Appell Center, presenter, agents, participants or artists are not responsible or liable for any injuries, sickness or death resulting from such causes.
• The Appell Center for the Performing Arts is not responsible for lost, stolen or damaged tickets.
• A York City Admission Fee of 5% is added at checkout. This fee is remitted to the City of York.

Tickets by Mail
Tickets ordered by mail will be subject to a $3.00 per order fee. York Symphony Orchestra subscriptions and packages will be subject to a $3.00 per subscription/package mailing fee. Tickets should be received within 7 to 10 business days after the date of purchase. If you do not receive your tickets within 2 business days of the event, please contact our box office at 717-846-1111.

Will Call Tickets
Will Call tickets will be available for pick-up at the Appell Center Box Office any time prior to the performance. The box office will be open 2 hours prior to live performances and 1 hour prior to films on the day of the show. A valid photo ID of the person who purchased the tickets or an order number is required to claim tickets at will call. The Box Office reserves the right to not release tickets if the required identification or purchase information is not presented.

Ticket Refunds/Exchanges

All ticket sales are final.
There are no refunds of tickets or fees for any reason including, but not limited to, seat location, quality of event or weather. In the event of inclement weather, the show will go on as long as the artist is at the venue and able to perform.

Tickets to missed events or past shows cannot be exchanged or refunded.

When a Show is Canceled
In the event that a show has to be canceled for any reason, you will be contacted via the email or the phone number on your account with information regarding whether the show will be rescheduled or refunds will be issued. Please keep your tickets until the options are publicly announced. Any refunds will be made automatically to the original credit card used for the purchase. Purchases made by cash or check will be refunded via check and sent to the address on file.

Appell Center Member and Subscriber Ticket Exchange
Appell Center Members ($300 and above) and Subscribers of the Glatfelter Insurance Broadway Series and/or Menchey Music Family Series are entitled to exchange tickets until 48 hours prior to a performance date, subject to availability. Tickets must be exchanged for another performance of equal or lesser value.

Exchanges are not available for VIP packages, discounted/promotional tickets, group tickets or vouchers.

Only the original ticket buyer can make exchanges/changes to an order.

Appell Center Member Account Credit
Appell Center Members may place unused ticket funds “On Account” if notification is more than 48 hours prior to a performance. These funds must be used for future ticket purchases or donated to the Appell Center within 3 years of the time they were placed on account.

Subscription Series Payment Plan Policy
Payment plans for the Glatfelter Insurance Broadway Series and Menchey Music Family Series require a deposit and equal monthly payments to be paid in full 45 days prior to the first performance in the series. Payments will be automatically processed on the 15th of each month to the credit card on file. Payments must be made in full before tickets can be distributed or accessed.

In the event of a declined credit card payment, the Appell Center Box Office will contact subscribers via phone and email. Subscribers must provide updated credit card information to the Appell Center and pay the declined amount within five (5) business days from the date of decline. If payment is not received within ten (10) business days from the declined payment or final due date for the subscription, the full subscription will be cancelled, and a refund will be issued for all payments to date. PLEASE NOTE: An administration fee of 15% will be deducted from the refund.

Photo Use Policy

By purchasing a ticket and entering the premises of Appell Center for the Performing Arts, all guests age 18 and over grant permission for their likeness to potentially be used in photographs, videos or other digital media for the theatre’s promotional and marketing purposes, including but not limited to website, social media, print materials and advertisements.

Guests who do not wish to have their photo used for such purposes should notify a staff member upon arrival. Those guests will be provided a visible identifier (e.g. wristband) to make photographers aware of their preference.

Give the gift of entertainment!
With everything from concerts and Broadway productions to comedy and film – we have something for everyone on your list.

Gift certificates can be purchased online or by calling the Appell Center Box Office at 717-846-1111.
Please allow 7-10 business days for print gift certificates to arrive in the mail. Times may vary around the holidays.

Group Tickets
All groups of 10 or more people are eligible for a 10% discount off tickets for performances at the Appell Center. Bring your friends, family, co-workers or classmates to the theater and save! Discount for group tickets will automatically be applied at checkout. For immediate questions, or to book a group of 20 or more, call the Appell Center Box Office at 717-846-1111. Some restrictions may apply.

Military Discount
Are you U.S. Military Personnel or a Veteran? Thank you for your service! You and up to three guests are invited to enjoy a $2 discount on CapFilm ticket purchases. Tickets may only be purchased by a member of the military or veteran at the Appell Center Box Office by presenting your military ID. Some restrictions may apply.

Pick Your Own Series and Save
Non Members – Purchase tickets from two or more shows during the same transaction and receive a 10% discount* on your entire purchase (available for limited times throughout the season).

Appell Center Members – Enjoy 15% off* of multiple show purchases this season.

Not currently a member? Become a member today to enjoy this and a variety of other exclusive benefits! Discount will be applied online after you place multiple shows in your cart.

*Offer not available for rental performances, Studio Stand-Up or CapFilm. Tickets for multiple performances must be purchased within the same transaction to be eligible for the discount. Some restrictions may apply.