Guest Services

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The Appell Center for the Performing Arts is committed to providing first-class service and accessibility for all of our guests.


Box Office Hours

Monday through Friday: 10:00 AM – 4:30 PM

Open two hours in advance of live performances

Open one hour in advance of films


When to Arrive

The Strand and Capitol Theatre lobbies open 1 hour prior to each live performance. The Capitol Theatre lobby opens 30 minutes prior to the start time of each film.


Ticket Scanning

The Appell Center is excited to announce that we will now be scanning tickets for all performances! For your convenience, ticket attendants can scan printed tickets, print-at-home tickets, or print-at-home tickets displayed on a mobile device.


For Your Security

For the safety of our audiences, performers and staff, all patrons must now show a valid event ticket to gain entry into the facility. All bags will also be checked upon entering. Guns, knives, weapons of any kind, pepper spray, fireworks or explosive devices, and replicas of any type of weapon are strictly prohibited inside the building and will have to be returned to your vehicle. All exterior theatre doors will be locked 30 minutes into a performance. All patrons who exit the facility during a show will be asked to show their ticket for reentry. If you are meeting guests prior to the show, you will need to do so outside of the theatre.


*Please arrive early to allow yourself time extra time for check in and security measures.


Audio & video recording devices

Unless specifically noted, audio and video recording of any kind during a performance is strictly prohibited. Confiscation of equipment and penalties for copyright infringement may be enforced in the event of a violation.

Concessions

Concessions are available in both The Strand and The Capitol Theatre lobbies, including snacks, soda, water, coffee and full bar service. Beverages are permitted in both theaters, unless otherwise noted. No outside food or beverages are permitted.

Assisted services

Our theatres both offer ADA-compliant seating. Assisted-listening devices are available at the Coat Check room of The Strand Theatre. Sign language interpretation is also available. Please allow at least two weeks advance notice for sign language assistance.

Please notify our Box Office when purchasing your tickets of any assistance you may require and we will be happy to arrange the perfect seats and services to meet your needs.


Public restrooms

Restrooms are conveniently located inside both The Strand and The Capitol Theatres.


Coat check

Complimentary coat check is available to all guests in the Strand Theatre.


Child booster seats

Child booster seats are available at coat check on a first-come, first-served basis.

Courtesy of Matthew and Brooke Shorb


Smoking

The Appell Center is a smoke-free facility.