Guest Services

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The Appell Center for the Performing Arts is committed to providing first-class service and accessibility for all of our guests.


Box Office Hours

Box Office staff will be available 10am- 4:30pm Monday through Friday. Internet sales are available 24/7/365.


When to Arrive

The Strand and Capitol Theatre lobbies open 1 hour prior to each live performance. The Capitol Theatre lobby opens 30 minutes prior to the start time of each film.


Ticket Scanning

Never lose your tickets again! The Appell Center is proud to announce our switch to Mobile Ticketing! Mobile ticketing will simplify and streamline your ticketing experience. Featuring a QR Code in the body of your confirmation email, your tickets will now be accessible under Upcoming Events when you are signed in to your Appell Center account!


For Your Security

For the safety of our audiences, performers, and staff, all patrons must now show a valid event ticket to gain entry into the facility. All bags will also be checked upon entering. Guns, knives, weapons of any kind, pepper spray, fireworks or explosive devices, and replicas of any type of weapon are strictly prohibited inside the building and will have to be returned to your vehicle. All exterior theatre doors will be locked 30 minutes into a performance. All patrons who exit the facility during a show will be asked to show their ticket for reentry. If you are meeting guests prior to the show, you will need to do so outside of the theatre.


*Please arrive early to allow yourself time extra time for check-in and security measures.


Audio & Video Recording Devices

Unless specifically noted, audio and video recording of any kind during a performance is strictly prohibited. Confiscation of equipment and penalties for copyright infringement may be enforced in the event of a violation.


Concessions

Concessions are available in both The Strand and The Capitol Theatre lobbies, including snacks, soda, water, coffee and full bar service. Beverages are permitted in both theaters, unless otherwise noted. No outside food or beverages are permitted.


Assistive Services

Our theatres both offer ADA-compliant seating. Assisted-listening devices are available at the Coat Check room of The Strand Theatre. Sign language interpretation is also available. Please allow at least two weeks' advance notice for sign language assistance. Please notify our Box Office when purchasing your tickets of any assistance you may require and we will be happy to arrange the perfect seats and services to meet your needs.


Service Animals

Service animals, as outlined by the Americans with Disabilities Act (ADA) are always welcome at all venues within the Appell Center for the Performing Arts. The ADA defines a service animal as an animal that has been trained to do work or perform tasks for an individual with a disability. Dogs or other animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.


Public Restrooms

Restrooms are conveniently located inside both The Strand and The Capitol Theatres.


Coat Check

A complimentary coat check is available to all guests in the Strand Theatre.


Child Booster Seats

Child booster seats are available at coat check on a first-come, first-served basis.

Courtesy of Matthew and Brooke Shorb


Smoking

The Appell Center is a smoke-free facility.


Do You Offer A Military Discount?

Yes, we offer a $2 discount on all CapComedy and CapFilm ticket purchases for U.S. Military Personnel/Veterans and up to three of their guests. Tickets must be purchased by the military personnel or veteran themselves at the Appell Center Box Office by showing military ID. Some restrictions may apply