The primary responsibility of this position is to be the face of the Appell Center and provide patrons with a positive experience by addressing and responding to their needs efficiently and courteously. This experience is provided by aiding patrons with accurate show or event information, assisting them in purchasing tickets and suggesting other possible additions to their experience. This includes processing ticket sales at walk-up windows, over the phone, and internet sales, using a computer based sales system (Tessitura). This position is expected to work cohesively with all employees in maintaining a professional level of customer service and assists in the daily operations of the box office including mailings, filing and other duties as assigned.
Current open position will work Fridays in the Appell Center Box Office, 10 AM – 4:30 PM and work at weekend shows in the Capitol Theatre. Hours will vary depending on programming with 10-20 hours per week expected.
Essential Duties and Responsibilities
Guide constituents with purchasing tickets over the phone and assist with web orders
Seek opportunities to suggest other shows, membership, etc.
Pleasant and professional phone etiquette is required
Manage Constituent Accounts
Collect and edit personal information (street address, phone number, e-mail, etc.)
Format current information (capitalization, punctuation, salutations, etc.)
Merge duplicate accounts
Assist with customer data projects as assigned
Give accurate answers about events, policies, etc.
Direct calls to appropriate departments in house
Assure the street address and name are correct before mailing
Use the postage machine to apply correct postage to envelopes
Assemble marketing and membership letters for mass mailings
Critical Success Factors
The critical success factors listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
Ability to clearly and accurately communicate verbally and in writing consistently using correct grammar. Speaks with individuals in a way that typically gains trust, understanding, and favorable responses. Has ability to deliver a potentially negative message in an empathetic and logical manner that will help gain acceptance. Shows enthusiasm to maintain sales goals.
Ability to effectively develop a connection or bond with others quickly or over time.
Ability to clearly and accurately communicate verbally and in writing consistently using correct grammar. Speaks with individuals in a way that typically gains trust, understanding, and favorable responses. Has ability to deliver a potentially negative message in an empathetic and logical manner that will help gain acceptance.
Education and Experience
At least 3 years of customer service required.
Experience in the following areas is considered essential: communications, sales.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.The employee frequently is required to stand, walk, climb or balance.The employee is often required to sit and stoop, kneel, crouch, or crawl.The employee must frequently lift and/or move up to 10 pounds and will occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
Excellent hearing is essential.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
The activity level varies daily depending on a wide variety of circumstance many of which are out of the control of the employer or employee.
The noise level in the work environment is usually moderate but may be quite noisy.
Submit your application to Amanda Spalla at ASPALLA@APPELLCENTER.ORG