The Assistant Operations Manager plays a critical role in ensuring our guests a memorable and positive Appell Center experience.This position is responsible for building, training, scheduling, supervising and recognizing a vibrant corps of volunteers. In addition, this position will support the success of the concessions business, including supply buying and inventory, sales analysis, and making recommendations.This individual will work closely with the Operations Manager, serving as the Operations Lead as required. To that end, frequent evening and weekend work is required.
Essential Duties and Responsibilities
Recruits new volunteers; maintains volunteer records including matching skills to needs
Trains volunteers including scheduling of specialized classes such as RAMP or CPR training; maintains records of training.
Communicates event needs to volunteers and maintains volunteer schedules; logs volunteer hours
Plans and implements volunteer appreciation and retention efforts
Works with the Operations Manager on product selections
Analyzes sales and manages point of sale system and concession inventory for profitability
Trains House Managers in Basic Equipment Operation – Point of Sale and Projection
Balances/Reconciles deposits and FOH safe on a weekly basis
Working with the Operations Manager, assists with show operations as needed